Terms & Conditions — Heritage India Private Tours
These Terms & Conditions govern all bookings, services, and interactions made through Heritage India Private Tours. By confirming a booking with us, you agree to the terms outlined below. Please read them carefully.
1. Booking & Confirmation
- All bookings must be made through our official website, email, or verified phone number.
- A booking is considered confirmed only after we receive the required advance payment.
- You will receive a written confirmation email containing your itinerary and service details.
2. Payment Policy
- Payment schedules vary depending on the type of tour (private, customized, long-duration, hotel-included packages).
- Full payment must be completed before the start of the tour unless otherwise agreed in writing.
- All payments must be made in the currency and method specified in our invoice.
3. Price & Inclusions
- Prices are based on the itinerary, services, and travel season.
- Inclusions such as hotel category, transport type, driver allowance, toll taxes, parking, and fuel will be clearly mentioned in the itinerary.
- Any service not specifically listed under “Inclusions” will be considered excluded.
4. Modifications to Bookings
- Any request for changes (dates, itinerary, number of guests, hotel category) must be made in writing.
- Modifications are subject to availability and may incur additional charges.
- Last-minute changes may not be possible during peak season.
5. Cancellation & Refund
- All cancellation terms are governed by our Cancellation & Refund Policy.
- Refunds (if applicable) will be processed according to the timeline and rules mentioned in that policy.
- No refund is applicable for unused services or services cancelled after the tour has started.
6. Travel Documents & Responsibility
- Travellers must carry valid passports, visas, ID proofs, permits, and any other required documents.
- Heritage India Private Tours is not responsible for delays or issues caused due to missing or invalid documents.
7. Health & Safety
- Guests are responsible for ensuring they are medically and physically fit to travel.
- Any pre-existing medical conditions should be disclosed before the tour.
- We reserve the right to refuse service if a traveller’s health condition poses a risk.
8. Behaviour & Conduct
- Guests must behave respectfully towards drivers, guides, hotel staff, and other travellers.
- Any behaviour causing harm, risk, or disruption may result in cancellation of remaining services without refund.
9. Third-Party Services
- Hotels, airlines, railways, and local activity providers are independent third parties.
- Heritage India Private Tours acts only as a travel facilitator and is not liable for:
- delays
- cancellations
- service quality
- changes made by third-party providers
10. Liability
- While we make every effort to ensure smooth travel, we are not responsible for:
- natural disasters
- strikes
- road closures
- weather conditions
- unexpected government restrictions
- loss of personal belongings
- Our liability is limited to the value of the services booked with us.
11. Website Information
- All information on our website is published for general travel guidance.
- Prices, itineraries, or details may change without prior notice.
12. Governing Law
- All bookings made with Heritage India Private Tours are governed by Indian law.
- Any disputes will fall under the jurisdiction of courts located in Jaipur, Rajasthan (India).
13. Acceptance of Terms
By booking with Heritage India Private Tours, you confirm that:
- You have read, understood, and agreed to these Terms & Conditions.
- You accept all policies related to payment, cancellation, and service usage.
